Career Paths at Saint Mary's
Operations Career Path
Customer Service Liaison
Provides excellence in Customer Service. Effectively facilitates
day to day Lobby Services, providing excellent service to
our customers: both internal and external. Carries out the
overall general customer service operations of SMMMC. Effectively
establishes an efficient flow of customers to and from the
area. Sets welcoming, customer inviting tone for the Lobby/waiting
area. Provides excellence in Customer Service, by organizing
work to enhance customer service, by setting a welcoming and
inviting atmosphere, and attitude. Continually identifying
and prioritizing customer needs. Works with Hospitality Services
Manager to schedule activities of assigned area. Collect and
organize data regarding upcoming schedules and events. Serves
as central organization point for communication, information,
and customer relations.
- High School diploma required, 1 to 2 years of college
preferred in liberal arts, sales, or management.
- 1 to 2 years customer service or sales background, or
comparable experience.
- Must have experience with and a basic understanding of
computer operation and applications.
- Excellent interpersonal skills necessary, including presenting
positive outlook to external and internal customers.
- Demonstrate evidence of being self-directed with ability
to independently assume appropriate responsibility for customer
service delivery.
- Ability to work with numbers for data collection on tracking
customer activity.
Ability to:
- Maintain a high level of confidentiality and exercise
independent judgement.
- Work independently and take initiative necessary to meet
essential function of position.
- Define problems, collect data, establish facts, draw
conclusions, and recommend appropriate/ remedial actions.
- Interact comfortably with physicians, public, management
team, board members, and employees, and to work with public
relations to manage media representatives.
- Communicate effectively in person, via telephone, and
in oral and written form.
- Manage competing priorities, maintain accurate records,
and work with many interruptions.
- Obtain an intensive understanding and complete familiarity
with position functions and overall business operations.
- Follow oral and written instructions.
|
